Brenda’s experience trying to rent a house
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The incidents portrayed in this story are inspired by real complaints received by the Commission, but all names and other identifying details have been changed. The photo above is a stock photo, posed by a model.
‘It’s been so difficult for me to find the right home for me and my kids. To be told I was not able to rent this home because I am a single mum was a huge blow.’
Brenda, an Aboriginal woman with four children, applied to rent a property. Her application included excellent references from previous properties and details about her employment with an Aboriginal organisation.
When she contacted the real estate agent to see how her application was going, the rental agent told her that the landlord preferred applicants without children and who were not single parents.
How does the law apply to Brenda’s situation?
Under Victoria’s Equal Opportunity Act it is against the law to discriminate against someone because of their race, marital status, or parental and carer status.
Accommodation providers have a legal responsibility to make sure that everyone who uses their services are treated fairly and with respect.
Brenda could make a complaint of race, parental and carer status and marital status discrimination against the rental agent and the rental providers.
Are you in a similar situation?
If you are and need support, you can start by contacting us with your enquiry or complaint – we will then take you through your rights and options.
We can listen to your story and provide you with information about your rights under our laws.
We have staff specifically trained to support Aboriginal and/or Torres Strait Islander people make enquiries and complaints.
When you contact us, we will ask if you identify as Aboriginal and/or Torres Strait Islander so that we can provide you an inclusive and culturally appropriate service.
You can also choose to speak directly to an Aboriginal staff member (if one is available).
You can contact us by:
- Phone: 1300 292 153 – weekdays from 9 am – 4 pm
- Email: Send us an email with your issue and whether you would like to speak with an Aboriginal staff member
- Online chat: Available weekdays from 10 am – 4 pm
- Online complaint form
- Letter: VEOHRC, Level 3, 204 Lygon Street Carlton Victoria 3053
This is our tailored approach for Aboriginal and Torres Strait Islander Victorians. Read more about these services.
