Trevor’s taxi driver demands payment upfront
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The incidents portrayed in this story are inspired by real complaints received by the Commission, but all names and other identifying details have been changed. The photo above is a stock photo, posed by a model.
‘The taxi driver looked at me through the window and said he would only take my job if I paid him upfront.’
Trevor is Aboriginal and booked a taxi for a trip to go shopping.
When the taxi stopped and saw him, the driver started to drive off. Trevor waved down the taxi and asked why he was driving off. The taxi driver responded that he would only take him if he paid the fare upfront.
How does the law apply to Trevor’s situation?
Under Victoria’s Equal Opportunity Act it is against the law to discriminate against someone because of their race. Providers of goods and services, including transport services, have a positive duty to eliminate discrimination as far as possible.
Trevor could make a complaint of race discrimination against the taxi driver and service.
Are you in a similar situation?
If you are and need support, you can start by contacting us with your enquiry or complaint – we will then take you through your rights and options.
We can listen to your story and provide you with information about your rights under our laws.
We have staff specifically trained to support Aboriginal and/or Torres Strait Islander people to make enquiries and complaints.
When you contact us, we will ask if you identify as Aboriginal and/or Torres Strait Islander so that we can provide you an inclusive and culturally appropriate service.
You can also choose to speak directly to an Aboriginal staff member (if one is available).
You can contact us by:
- Phone: 1300 292 153 – weekdays from 9 am – 4 pm
- Email: Send us an email with your issue and whether you would like to speak with an Aboriginal staff member
- Online chat: Available weekdays from 10 am – 4 pm
- Online complaint form
- Letter: VEOHRC, Level 3, 204 Lygon Street Carlton Victoria 3053
This is our tailored approach for Aboriginal and Torres Strait Islander Victorians. Read more about these services.
